Refund & Cancellation Policy

1. Cancelling a plan

You can cancel a monthly or annual plan at any time from Settings → Subscription. It takes one tap and needs no email to us.

Cancelling stops the next charge; it does not end your current access. You keep everything you paid for until the day your plan expires, and you are not charged again after that. We do not pro-rate or refund the unused part of a period you have already started — cancelling simply means it does not renew.

Day, week and 15-day Pro passes are one-time purchases. There is nothing to cancel: they expire on their own and never auto-renew.

2. When we refund

Write to pritamkunar13@gmail.com from your registered email address with the payment reference. Any of these gets a refund:

• You were charged twice for the same thing

  Duplicate or accidental payments are refunded in full, always, with no time limit and no questions asked.

• The payment failed but the money left your account

  If a payment did not give you access, it is refunded in full. Banks sometimes reverse these automatically within a few working days.

• An auto-renewal you did not intend

  Tell us within 7 days of the renewal charge and we will refund it and switch auto-renew off.

• The plan does not work for you

  Ask within 7 days of paying, if you have not already worked through a substantial part of it. We would rather refund you than keep money from someone the product did not help.

• We could not deliver what you paid for

  A prolonged outage, or a plan feature that does not work as described, is refunded regardless of when you tell us.

When we approve a refund it is always the full amount of that payment — we do not deduct a fee or pro-rate it. Your paid access ends at that moment, and any auto-renew mandate is cancelled with it.

3. When we do not

• After 7 days, for a plan you have used

  The free 30-day trial exists so you can judge the product before paying. Once you are past the window and have been practising on a paid plan, we do not refund the remaining time.

• Because your exam result was not what you hoped

  We sell practice and analytics, not an outcome. No amount of mock tests can guarantee a rank, and we do not promise one.

• An account suspended for cheating or abuse

  If we close an account for sharing logins, scraping the question bank or abusing other candidates, the remaining balance is forfeit.

None of this removes any right you have under the Consumer Protection Act, 2019. If you think a decision of ours is unfair, say so and a person will look at it again.

4. How long a refund takes

We aim to decide within 7 days of your email. Once approved, the money is returned through Razorpay to the original payment method — the same card, UPI ID or account you paid from. We cannot send it anywhere else.

It then takes 5–7 working days to appear, depending on your bank. That last step is out of our hands; if it has been longer, send us the refund reference and we will chase it with Razorpay for you.